Reset your passwordTo start, please enter your username
Reset your passwordIf an account exists using the username you entered, you will receive an email with a reset code, please use this to reset your password.
Please check your spam folder or call us on 0191 377 8377 if you have trouble finding your reset code.
Cookies are small text files that are stored on your computer, phone, tablet or other web enabled device when you visit a website.
We use the following cookies linked to analytics:
_ga, __gat_gtag_UA_845645_1 and _gid
Our cookies do not store private data or data that can identify you personally.
Overview:
Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
Overview:
This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
Overview:
Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is - what is Agile Project Management and how does it differ from traditional waterfall? What are the roles, skills and competencies required?
This two-day foundation certificate course is concerned with the use of Agile practices in projects, product and software development.
The course is designed to ensure the delegate has suitable knowledge of the core concepts of Agile practices, the Agile values and principles, across a breadth of Agile methodologies. It is not aimed at preparing delegates to implement a specific Agile approach.
Overview:
This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.
The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.
Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.
Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.
Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.
Overview:
This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
This course involves a high level of delegate participation.
At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
Public scheduled prices per delegate. All prices +VAT
<
>
Private Courses:
Please contact us for a quote
You don't seem to have any favourites stored yet.
To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
Please note if you delete your cookies, your favourites will disappear.
You don't seem to have any favourites stored yet.
To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
Please note if you delete your cookies, your favourites will disappear.
D.T. Watmos, Outlook Overview and MS Teams for Hosts
Following this training what are you going to do differently
"Communicate better with internal and external parties "
J.R. Galliford Try, Assertiveness Skills
"Great trainer learned a lot that I will be sure to remember "
S.W. Great North Air Ambulance Service, Time Management
Which part of the course did you find particularly valuable
"All of it. Probably more the hints and tips than the general topics! "
I.S. GSK, Excel Level 2
"The whole course in general was very good "
S.M. Bilfinger UK, PowerPoint Essentials
Which part of the course did you find particularly valuable
"All of it, but mostly use of formula and tables "
S.H. GSK, Excel Level 2
Are there any aspects of the course which you feel require improvement
"None, I feel greatly informed and had opportunity to discuss and ask what I wanted "
S.R. J2 Research, Time Management
"I will save loads of time not having to google how to do things on spreadsheets. "
T.C. Riverford Organic Farmers, Excel Level 2
"The session was spot on [the trainer] was upbeat and kept our attention at all times "
T.W. Watmos, Microsoft Office 365 Overview
"All of the course was extremally valuable "
P.M. south Tyneside Council, Computers for Beginners and Getting Started with MS Office
Which part of the course did you find particularly valuable
"Adding video and loop to my slide show "
G.A. Hyperdrive Innovation Ltd, PowerPoint Essentials
"All of it was really good and gave me a good understanding of onedrive "
N.F. Leeds and Yorkshire Housing Association, OneDrive Essentials
"All parts of the course were useful "
J. ESH Construction, Microsoft Project Essentials
"I have many new skills within the software that I will use on a daily basis "
B.E. Nordem Ltd, Sage Accounts Level 1
What other courses would you like to attend
"would strongly recommend this to fellow colleagues in my current company "
J.C. Tekmar, Microsoft Project Essentials
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
D.T. Watmos, Outlook Overview and MS Teams for Hosts
Following this training what are you going to do differently
"Communicate better with internal and external parties"
J.R. Galliford Try, Assertiveness Skills
"Great trainer learned a lot that I will be sure to remember"
S.W. Great North Air Ambulance Service, Time Management
Which part of the course did you find particularly valuable
"All of it. Probably more the hints and tips than the general topics!"
I.S. GSK, Excel Level 2
"The whole course in general was very good"
S.M. Bilfinger UK, PowerPoint Essentials
Which part of the course did you find particularly valuable
"All of it, but mostly use of formula and tables"
S.H. GSK, Excel Level 2
Are there any aspects of the course which you feel require improvement
"None, I feel greatly informed and had opportunity to discuss and ask what I wanted"
S.R. J2 Research, Time Management
"I will save loads of time not having to google how to do things on spreadsheets."
T.C. Riverford Organic Farmers, Excel Level 2
"The session was spot on [the trainer] was upbeat and kept our attention at all times"
T.W. Watmos, Microsoft Office 365 Overview
"All of the course was extremally valuable"
P.M. south Tyneside Council, Computers for Beginners and Getting Started with MS Office
Which part of the course did you find particularly valuable
"Adding video and loop to my slide show"
G.A. Hyperdrive Innovation Ltd, PowerPoint Essentials
"All of it was really good and gave me a good understanding of onedrive"
N.F. Leeds and Yorkshire Housing Association, OneDrive Essentials
"All parts of the course were useful"
J. ESH Construction, Microsoft Project Essentials
"I have many new skills within the software that I will use on a daily basis"
B.E. Nordem Ltd, Sage Accounts Level 1
What other courses would you like to attend
"would strongly recommend this to fellow colleagues in my current company"
J.C. Tekmar, Microsoft Project Essentials
Why IT Training Solutions?
Friendly,
knowledgeable
trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of
training locations
100% trainer led
Over 30 years experience training
Your Course Portal
Access your course materials online via your own personal training account*.
We provide customer training in Newcastle, our customer Training can be available as scheduled or private training, meaning that you can benefit from training that fits your exact requirements. If you are unsure which customer Training would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Training
Private Training the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Training
Scheduled Training easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for customer in Newcastle, we can provide private, or onsite, training for you in your location. One way or another, contact us to let us know how we can help or to book your training.
Newcastle-Upon-Tyne, most commonly referred to as Newcastle, is the largest city in North East England and is situated in the county of Tyne-and-Wear. Newcastle is a culturally-rich city with deep roots in industry and enterprise, which leads to a diverse need for Customer training. Professional Customer courses are available throughout Newcastle as classroom-based and online virtual courses. Our principal training venue in Newcastle can be found in Clavering Place, which is only a few minutes' walk from Newcastle's Central Railway Station, Metro and major bus-links, as well as being within easy access of a host of on-street and public car parks.
However, with so many working remotely, we understand that a lot of people would prefer not to travel for training, therefore, we also provide tutor-led virtual Customer courses. These courses can be attended from anywhere as they take place online using software such a Teams or Zoom. Don’t worry if you haven’t used these before, we walk you through the steps so that you’re ready and relaxed on the day. The choice is yours, for your Customer training in Newcastle, you can choose to attend at our Newcastle venue or from the comfort of your own home, or anywhere else.
You can contact us on 0191 377 8377 to discuss your Customer training in Newcastle, or use our online service to contact us.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
This site requires JavaScript - JavaScript is currently disabled on your device, please be aware that certain functionality may not work until you enable JavaScript.